What structured coordination makes possible.
helpwave intelligence is our vision for the next step: an open platform, process intelligence that shows where time is lost, and AI with clear limits. None of this is a product today — every section is marked as a vision.
An open platform for healthcare operations.
All helpwave products share a common infrastructure: identity, organisation model, privacy. It becomes an open platform that tools from helpwave and other vendors connect to — through open interfaces, without lock-in. Organisations keep their existing systems and close the gaps between them.
Whoever structures coordination makes workflows visible.
Every coordinated task leaves a trace: who did what, when, for whom. From these traces emerges a picture of workflows as they are actually lived — not as they are written on paper.
Capture
Tasks, handovers and requests become structured events — along the way, without extra effort for the team.
Connect
Events from wards, practices and practice networks come together into one picture (process mining).
Improve
Organisations see where time is lost — waiting times, handovers, duplicate work — and where lived workflows deviate from SOPs. Together we rebuild the workflows.
This is about organisation, not treatment decisions. And the data belongs to the organisations: it is only analysed for a defined purpose, in line with data protection law and with their consent.
Our principles
AI can give time back in healthcare — if it is used deliberately. This is what we stand for:
Supportive, never replacing.
AI makes work steps easier. It replaces neither the actions of physicians nor those of nurses.
Targeted, not everywhere.
We do not use AI everywhere, but specifically where it demonstrably relieves people — starting with organisation and coordination. We only offer clinical support where it is demonstrably safe and has the required approvals.
People decide.
The power to act and decide stays with physicians, nurses and staff. AI can suggest — people decide.
Treatment, care and human encounter stay human.
AI does not impair treatment, care or human interaction — it creates time for them.
Bound to role and permissions.
AI only sees and does what the person it works for may see and do — within their role, function and permissions.
Recognisable.
It is always visible when AI is involved.
We stand for a deliberate use of AI — not for AI everywhere.