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helpwave infrastructure

One base. Every product.

helpwave tasks, App zum Doc and Netzmanager share one infrastructure: one identity, one organisation model, one privacy concept — hosted by a C5-attested German provider or on-premise.

One login. Every product.

helpwave id is the identity layer underneath every helpwave product — SSO, OAuth 2.1 / OIDC, MFA, role-based access and audit trails, built for healthcare workflows.

01

Single sign-on

One identity across helpwave tasks, App zum Doc, Netzmanager and any SAML / OIDC system you bring with you.

02

Multi-factor authentication

TOTP, WebAuthn passkeys and step-up authentication when access is sensitive.

03

Role & ward-aware access

Access is scoped to the organisation model in helpwave scaffold — a nurse on ward 4N sees ward 4N.

Your organisation, captured once.

helpwave scaffold models the structure of your healthcare organisation — networks, hospitals, practices, clinics, wards, rooms, beds, teams and roles. Model it once; every connected helpwave product inherits it.

01

Built-in healthcare nodes

Networks, hospitals, practices, wards, rooms, beds, teams and roles ship as first-class node types.

02

Powers every helpwave product

helpwave id reads the same tree for access; helpwave tasks routes work to the right ward, room and team.

03

Import & export as JSON

Third-party apps pick up the structure over a clean JSON API.

The open-source sandbox for healthcare interoperability.

helpwave lab is in beta. A simulated care landscape in the cloud — from single practice to university clinic. Vendors plug in their products, clinics test how they work together.

01

For vendors

Prove interoperability against a realistic, simulated care landscape.

02

For clinics

Test how products work together before you buy.

03

Open source

Everything in the lab stays open.

Built for the German healthcare market

01

GDPR by design

Every product is built for the requirements of the GDPR / DSGVO.

02

Hosting your way

Hosted by a BSI C5-attested German provider or on-premise behind your firewall — the product stays the same.

03

Open source

helpwave tasks (MPL-2.0) and App zum Doc (AGPL-3.0) are open source — the code is public on GitHub: inspect, audit, contribute.

Trust & infrastructurePatient data stays in Germany — one isolated instance per customer.Hosted on a BSI C5-attested German cloud provider — not a hyperscaler. Own certifications (ISO 27001, helpwave-scoped C5) are on the way.
BSI C5-attested hostingOne instance per customerGDPR · AVV · TOM
See legal overview →

Want to see how it fits your setup?

We walk you through identity, organisation model and hosting options in a short call.